FAQ's

CAN I REQUEST A SAMPLE?

Yes, please contact the sales office for any samples you require.    Samples are only available for linear items such as coving’s and skirting’s etc.  Please note there may be a charge for this service depending on what is required.

 

WHAT AREAS DO YOU DELIVER TO AND HOW MUCH WILL IT COST ?

We can delivery anywhere in mainland UK free of charge for orders over the value of £100.

Orders under this amount will incur a cost of £12 for post and packing

£20 for Scottish Highlands

£20 Channel Islands

£28 Northern Ireland

£30 Isle of Man

 

ALL ORDERS DELIVERED TO THE ABOVE MENTIONED AREAS WILL BE CHARGED CARRIAGE REGARLDESS OF VALUE.

Deliveries can be arranged for Saturdays at an additional charge of £30.

Please contact us for a price to ship to Ireland

 

WHEN WILL MY GOODS BE DELIVERED? 

After your order has been received we normally deliver within 2 working days.

 

REFUND POLICY, DELIVERY AND DAMAGES. 

See the Terms and Conditions section of this website for our refund policy.

 

WHAT ADHESIVE SHOULD I USE AND HOW MUCH WILL I NEED?

We recommend our Decor-Grip adhesive and Decor-Grip PLUS joint adhesive which can be found in the Sundries section of this website.

One tube of Decor-Grip adhesive will fix 5-7 meters of coving depending on size, one tube of Adefix Plus joint filler will fill up to 35 joints.

 

WHAT DO YOU USE TO CUT COVING? 

A fine tooth saw and mitre box is all you need, see our Sundries section on this website.

 

HOW DO YOU CUT CORNERS?

You will need a mitre block and saw as above, a full installation guide is supplied with all products to assist you.

 

HOW EASY ARE YOUR PRODUCTS TO INSTALL ?

All nmc-copley mouldings are made in premium hard resin making them lighter than plaster and much easier to handle and fix. Due to its low weight it makes it easy for just one person to install.

 

CAN I INSTALL IN BATHROOMS ?

Yes, but please make sure all surfaces are dry before installation and that the product wont be in direct contact with running water ie. in the shower.

 

CAN I INSTALL OUTSIDE? 

All nmc-copley mouldings are weather resistant and can be used to enhance the outside of your home, just finish with an exterior paint.

 

I HAVE SEEN CHEAPER OPTIONS, WHY DO YOUR PRODUCTS COST MORE THAN THEM? 

Quite simply you get what you pay for, established February 1977, Copley were the first company in Europe if not the world to manufacture mouldings in high density Polyurethane. You can buy cheaper products (often imported from China) but they are of a lower density which can be unstable.

 

Unit 1 East, Bridge Road

Brompton on Swale

Richmond

DL10 7HS

CUSTOMER SERVICE

T: 01969 623410

F: 01969 624398

E: sales@nmc-copley.co.uk